Returns & Refunds

You may request a return within 30 days of the confirmed delivery date by emailing support@vantaflow.store with your order number and the reason for the return. Return authorization must be requested within that window, and returns sent without authorization may be delayed.

• The item is unused, uninstalled, undamaged and unmodified.
• The item is in its original packaging with all included components.
• Proof of purchase is provided.

Installed, used, modified, damaged-after-delivery or incomplete items are not eligible for return unless applicable law requires otherwise.

Standard catalog products shown as In stock are eligible for the 30-day return window described above. A custom or personalized item is final sale only when that exception is explicitly stated on its individual product page before purchase, and it remains returnable if it arrives defective, damaged in transit or incorrect.

• Voluntary or change-of-mind returns: return shipping is paid by the customer.
• Verified damaged-in-transit, defective or incorrect items: VantaFlow covers reasonable return shipping.

Please photograph any visible shipping damage, including the outer packaging, and contact support promptly so we can file a carrier claim while evidence is available. We do not impose an unreasonably short waiver of your rights — if you discover a defect later, contact us and we will review your situation.

For a wrong item, keep the item unused and contact support@vantaflow.store. We will arrange the correct item or a refund once the error is verified.

If tracking stalls, a package is marked delivered but missing, or your order passes the stated shipping estimate, contact support@vantaflow.store or (408) 908-9712. We will investigate with the carrier and resolve the order.

Exchanges are handled by returning the eligible product for a refund and placing a new order for the item you want, unless our support team offers another solution for your case.

Cancellation requests are accepted before manufacturing or fulfillment begins. Once production or fulfillment work has started, cancellation may not be possible; in that case the return process above applies after delivery.

Once an approved return arrives, we inspect it and notify you whether the return is approved or rejected, with the reason.

Approved refunds are issued to the original payment method. After we issue a refund, your bank or payment provider typically takes approximately 5–10 business days to post the funds.

Original shipping charges are non-refundable, except for verified wrong, defective or damaged orders, or where required by law.

Nothing in this policy limits any statutory consumer rights you have under applicable law, including rights relating to goods that are faulty, not as described or not fit for purpose.